We aim to offer our Clients an efficient and high quality service and we will endeavour to deal with your affairs in a business like and competent manner. We are committed to demonstrating our commitment to these standards in all of our dealings with you.
We therefore hope you do not have cause to complain about the services you obtain from this Firm or our bill. If however, in the unlikely event that you wish to complain, you should direct your complaint to the Complaints Handling Officer, Rebecca Schofield. Ms Schofield will provide you with details of our complaints handling procedure.
In the event that you are unhappy with your bill you may object and apply for assessment of the bill under Part III of the Solicitors Act 1974.
If you are not satisfied with the handling of your complaint you may ask the Legal Ombudsman to consider the complaint and the handling thereof. Normally, you will need to bring your complaint to the attention of the Legal Ombudsman within 6 months of receiving a final written response about your complaint from this Firm.
The Legal Ombudsman may be contacted on:
Telephone number: 0300 555 0333
Address: Legal Ombudsman P O Box 6806 Wolverhampton WV1 9WJ